Terms of Use

By using the Havenspace website you agree to these terms. Please read them carefully.

1. Accounts

You must provide accurate information when creating an account and keep your password confidential. You are responsible for activity under your account.

2. Booking requests

Submitting a booking request or rental application does not guarantee a reservation. Once a request is approved, you will be asked to pay a deposit or the full amount by Interac e-Transfer and upload proof of payment. A home is only held for you once our team verifies the payment and marks the booking as Reserved. Approved bookings that are not paid within the time shown may be released. Prices shown are estimates in Canadian dollars and may be subject to applicable taxes.

3. Long-term rentals

Long-term rentals are subject to a separate written lease agreement and the residential tenancy laws of the province where the property is located. Application approval may require references, identification and proof of income.

4. Night stays

Guests must respect house rules, maximum occupancy and check-in/check-out times provided with their confirmation. Damage beyond normal wear may be charged to the guest.

5. Cancellations

Pending requests may be cancelled free of charge from your account. Cancellation of reserved bookings, and any refund of deposits or payments, is subject to the policy communicated when the booking is approved.

6. Listing accuracy

We work hard to ensure listings are accurate, but details such as availability, furnishings and amenities may change. Please confirm anything important with our team before your stay.

7. Acceptable use

You agree not to misuse the website, submit false information, attempt to access other users’ accounts, or interfere with the site’s operation.

8. Liability

To the extent permitted by law, Havenspace is not liable for indirect or consequential losses arising from use of the website.

9. Changes

We may update these terms from time to time. Continued use of the website means you accept the updated terms.

Contact

Questions? Email hello@havenspace.ca.