Frequently asked questions

Open any night-stay listing, choose your check-in and check-out dates and the number of guests, then press “Request to book”. You will need a free account. Our team reviews every request and confirms availability, usually within 1 hour.

Choose a rental, pick your move-in date and lease length, and press “Apply to rent”. Tell us a little about yourself in the message box. We may contact you for references or proof of income before confirming.

No. Sending a request is free. You only pay once our team approves your booking.

Log in and open your Account. Every booking shows its status — Awaiting review, Approved (payment due), Payment under review, Reserved, Declined or Cancelled — and you get a notification (the bell icon) whenever it changes.

Yes — requests that are awaiting review or waiting for payment can be cancelled from the booking page with one click. For reserved bookings, please contact us and we will walk you through our cancellation policy.

No. Night stays show the nightly rate and any cleaning fee upfront. Rentals show monthly rent and the security deposit. The estimate you see before sending a request is what you can expect to pay.

All prices are in Canadian dollars (CAD).

We accept Interac e-Transfer. Once your booking is approved, your booking page shows the amount (a deposit or the full amount), the email to send it to and your booking reference. After sending it, tap “I’ve sent the e-Transfer” and upload a screenshot of the confirmation. We verify it and reserve the home for you.

Many long-term rentals require a deposit, which is shown on the listing. Deposits are held in line with your province’s residential tenancy rules.

Yes. Every home on Havenspace is visited and photographed by our team before it goes live.

Look for the “Pet friendly” amenity on a listing, or use the Pet friendly filter when searching. Some homes may have size or breed restrictions — mention your pet in your request.

For most night stays, check-in is after 4pm and check-out is before 11am. Your confirmation will include exact times and access instructions.

Yes! If you own a home, cottage or suite in Canada, contact us about listing and management.