Privacy Policy

Havenspace (“we”, “us”) respects your privacy and handles personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

Information we collect

• Account details — your name, email address, phone number and a securely hashed password.
• Booking information — dates, number of guests, lease preferences and any messages you send us.
• Contact messages — information you submit through our contact form.
• Technical data — essential cookies used to keep you signed in and remember your cookie choice.

How we use it

• To create and manage your account.
• To review, confirm and manage booking requests and rental applications.
• To respond to your questions and provide customer support.
• To keep our website secure and prevent fraud.

We do not sell your personal information. We share it only with property owners or service providers when necessary to complete your booking, or when required by law.

Cookies

We use essential cookies only — a session cookie that keeps you signed in, and a preference stored in your browser that remembers you accepted our cookie notice. We do not use advertising cookies.

Retention & security

We keep personal information only as long as needed for the purposes above or as required by law. Passwords are stored using strong one-way hashing, and access to customer data is limited to authorised staff.

Your rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at hello@havenspace.ca.

Contact

Questions about this policy? Email hello@havenspace.ca or call 1-800-555-0199.